Política de reembolso

Last updated: October 3, 2026

We want you to love your purchase. If you are not completely satisfied, you can return it within 30 days of delivery.

At a Glance

  • 30-day returns from the date of delivery.
  • Damaged, defective or not as described? You choose a full refund or a free replacement. Please contact us within 48 hours of delivery.
  • Refunds go to your original payment method within 5–7 business days of us receiving and inspecting your return.
  • Questions? Email support@eleganceandessentials.com. We reply within 1–2 business days.

Cancelling an Order

You can cancel your order at any time before it has been fulfilled and dispatched. To cancel, log in to your account and submit a cancellation request, or email us as soon as possible at support@eleganceandessentials.com. Once your order has shipped, the returns process below applies.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items: gift cards, downloadable software products, and items marked “Final Sale” at checkout.

Damaged or Defective Items

If your order arrives damaged, defective, or not as described, please email support@eleganceandessentials.com within 48 hours of delivery. Please include:

  • A photo of the damage
  • A photo of the original packaging
  • Your order number

Once we verify the issue, you can choose:

  • A full refund. You do not need to return the item. Please dispose of it responsibly.
  • A free replacement shipped to you at no extra cost.

For low-value items where return shipping is impractical, we may refund you without requiring a return. This is at our discretion and is designed to resolve your issue as quickly as possible.

Change-of-Mind Returns

If you are returning an item for any reason other than damage or defect (for example, you changed your mind or ordered the wrong item), please follow these steps:

  1. Email support@eleganceandessentials.com with your order number and the reason for your return.
  2. Our team will review your request within 1–2 business days and send you return instructions, including the return address for your region.
  3. Ship the item back using a trackable method. Please keep your postage receipt until your refund has been processed.
  4. Once we receive and inspect the item, we will issue your refund to the original payment method within 5–7 business days.

Return Shipping Costs

Reason for return Who pays How it works
Damaged, defective or incorrect item We do We provide a prepaid return label, or refund you without requiring a return.
Change of mind, ordered the wrong item, or any other reason You do You arrange and pay for return shipping. Return shipping costs are non-refundable.

Refunds

  • Approved refunds are issued to your original payment method.
  • Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear in your account.
  • If you have not received your refund after 14 days, please contact us at support@eleganceandessentials.com.

Exchanges

We do not offer direct exchanges. If you need a different size, colour, or item, please return the original for a refund and place a new order. This is the fastest way to get what you need.

Late or Lost Returns

We are not responsible for returns that are lost in transit, so please use a trackable shipping service and keep your proof of postage.

If a return shows as delivered to us but we cannot find it, we will investigate with the carrier and keep you updated.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.

Contact Us

Thank you for shopping with Elegance & Essentials.