Política de envío

Last updated: October 3, 2026

We deliver thoughtful home essentials to the United Kingdom, United States, Canada, Germany and Spain. Here is everything you need to know about how, where and when we ship.

At a Glance

  • Free shipping on every order to all five countries we serve.
  • Orders are processed within 1–2 business days.
  • You get a tracking email as soon as your order ships.
  • Questions? Email support@eleganceandessentials.com. We reply within 1–2 business days.

Shipping Destinations

We currently ship to the following countries:

Region Shipping cost Estimated delivery
United Kingdom FREE 7–12 business days
United States FREE 12–21 business days (some items ship from US stock in 3–7; see the product page
Canada FREE 12–21 business days
Germany FREE 7–12 business days
Spain FREE 7–12 business days

Please note: Delivery times are estimates and are not guaranteed. They start once your order has been processed and handed to the carrier. Delays may happen during peak seasons, customs clearance, or for reasons outside our control.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed on weekends or holidays are processed the next business day.

You will receive a confirmation email when you place your order, and a second email with tracking information when it ships.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to follow your delivery. Please allow 3–5 business days after receiving your tracking number for the carrier to update their system.

If you have not received tracking information within 5 business days of placing your order, please email support@eleganceandessentials.com.

Prices, Currency and VAT

Elegance & Essentials Ltd is a UK company, so our prices are set in British pounds (GBP).

  • UK orders: prices are shown in GBP and include UK VAT at 20%. The price you see at checkout is the price you pay.
  • US, Canada, Germany and Spain: prices are shown and charged in your local currency (USD, CAD or EUR). UK VAT is not charged on these orders.

Import Duties and Taxes

  • United Kingdom: no import charges.
  • United States: import duties and tariffs are already included in your price. You will not be asked to pay anything on delivery. If a carrier ever asks you to pay import charges on a US order, contact us and we will refund them.
  • Canada, Germany and Spain: we ship DDU (Delivered Duty Unpaid). Your country may charge import taxes or duties when your parcel arrives, and the carrier collects them before handing it over. In Germany and Spain this is usually local VAT (19% in Germany, 21% in Spain) plus a small carrier fee. In Canada it is usually GST/HST, possibly duty, plus a carrier handling fee. These charges are set by your country, not by us.

If you refuse a shipment because of import charges, the package will be abandoned or returned to us. In this case, we are unable to issue a refund. Please check your local import rules before ordering if you are unsure.

Split Shipments

If you order more than one item, they may ship separately from different fulfilment partners, depending on availability and your location. You will receive tracking information for c/u shipment. You will not pay extra if your order arrives in more than one package.

Address Errors

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders sent to an incorrect address that you provided.

If you notice a mistake:

  • Before your order ships: Email us straight away at support@eleganceandessentials.com and we will update the address.
  • After your order ships: You will need to contact the carrier directly. We cannot reroute packages once they are in transit.

Lost, Stolen or Damaged Packages

Lost in transit: If your tracking shows no movement for 20 business days (UK and EU) or 30 business days (US and Canada), contact us and we will start a trace investigation with the carrier. If the carrier confirms the package is lost, we will offer a reshipment or a full refund, whichever you prefer.

Stolen after delivery: We are not responsible for packages stolen after confirmed delivery to the address you gave us. Please choose a secure delivery location. If theft is a concern, consider shipping to a work address or a parcel locker where available.

Damaged in transit: If your package arrives damaged, email support@eleganceandessentials.com within 48 hours of delivery with photos of the damaged packaging and product. We will arrange a replacement or refund at no extra cost to you. See our Refund Policy for full details.

Contact Us

Thank you for shopping with Elegance & Essentials. We are committed to high-quality products and great service, from checkout to your doorstep.